IT support in Melbourne
IT support in Melbourne, from people down the road.
We are based in Port Melbourne. Managed IT support, cyber security and devices for businesses and schools across Melbourne and Victoria, from a team you can ring and visit.
Based in Port Melbourne
Based in Port Melbourne, a phone call away.
When you ring, you reach the SCCS team, and the people who support you get to know your environment rather than starting from scratch each time. The SCCS brand story began in 1985, and the business runs from Prohasky Street in Port Melbourne.
How support reaches you
Onsite, offsite, hybrid or co-managed.
We shape support around how you already work. Most clients mix these, and the mix can change as you grow.
Onsite
SCCS people embedded at your place, part of the furniture and the culture.
Offsite
Remote monitoring, help desk and administration from our service desk.
Hybrid
Scheduled onsite days backed by remote support the rest of the week.
Co-managed
Your internal IT lead stays in charge. We add depth, coverage and escalation.
Where we work
All of Melbourne, and well beyond it.
We attend sites across the areas below. Interstate sites are covered through our national field services, so a head office in Melbourne and a branch in another state can sit under the same support arrangement.
Projects and field services- Inner Melbourne and the bayside suburbs around Port Melbourne
- The CBD
- The eastern and south-eastern suburbs
- The north and west
- Regional Victoria
What is included
One partner for the whole of your IT.
Managed services and help desk
Monitoring, maintenance and a service desk that answers the phone, with a regular review so you see the work.
Managed servicesCyber security
Assessment, protection, backup and recovery, explained in plain English and sized to your business.
Cyber securityDevices and lifecycle
Laptops, desktops and Apple fleets planned, supplied, set up and looked after through to retirement.
Products and lifecycleNetworks and projects
Wireless, cabling, servers, moves and rollouts, planned and delivered by the same people who support them afterwards.
Projects and infrastructureIT for schools
Support, cyber security and device programs built around terms, budgets and the way schools run.
IT for schoolsSchools in Melbourne and across Victoria
We keep your school running, so your people can teach.
Schools have their own rhythm: terms, capital cycles, a Board to report to and student data to protect. We plan support around that. The best place to start is a free school IT health check, about 45 minutes, with a plain-English summary at the end.
Guides
Choosing an IT partner in Melbourne
Start with these, then read the guides below.
Questions we hear
IT support in Melbourne: common questions
Do you come onsite?
Yes. Onsite attendance is part of how we work, either as scheduled days, as needed, or embedded at your place. Most day-to-day issues are fixed remotely by the service desk, and we send someone when a remote fix will not do.
How fast do you respond?
Response is set by the impact of the issue, not by the order it arrived. A whole team down is handled differently to a single printer, and the response for each level is agreed in your service agreement. The approach is on our managed services page, under response by impact.
Do you only work in Melbourne?
No. We are based in Port Melbourne and we work with sites across Melbourne and Victoria. For interstate sites, our national field services can attend, rollouts included, working with your own ticketing and service-management systems where needed.
Can you work alongside our in-house IT person?
Yes. In a co-managed arrangement your IT lead stays in charge, and we add depth, coverage, escalation and specialist skills in the areas you choose.
Do you support schools as well as businesses?
Yes. Schools are a focus for us, including Lutheran and independent schools. The school offer starts with a free IT health check, which you can read about on our IT for schools pages.
What is the first step?
A free capability call of about 45 minutes. We talk through how your IT runs today, what is causing friction, and whether we are a good fit. There is no obligation and no hard sell.
Ready when you are
Talk to a team in Port Melbourne.
Book a capability call and we will talk through how your IT runs today and where support could make life easier. Free, about 45 minutes, no hard sell.